Hey there! Ever had one of those moments where you just needed to talk to someone about a bag? Maybe you’re obsessed with finding the perfect tote, or perhaps you’ve got a question about that limited-edition backpack you’ve been eyeing. Whatever it is, we’re here—and honestly, we love these conversations.
Fun fact: Our founder, Lisa, still replies to emails herself. It started as a way to stay connected when we were just a tiny startup, and now? Well, let’s just say she’s not giving up the habit anytime soon. There was this one time she spent 20 minutes chatting with a customer about vintage leather care—turns out, they both had a thing for 70s satchels.
Got a question, a story, or just want to geek out about bags? Here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by real humans—no bots here, promise. Though fair warning: Our team might try to sneak in a bag recommendation or two.
Here’s the thing: We don’t just sell bags. We’re building a community of people who care about craftsmanship, sustainability, and yes, that thrill of unboxing something beautiful. When you reach out, you’re not just another ticket in our system. Seriously.
Last month, a customer’s feedback about strap padding led to a design tweak in our bestseller. And that “crazy idea” someone emailed us about convertible backpacks? It’s now in prototyping. So speak up—we’re all ears.
P.S. If you’re ever in Düsseldorf, pop by our showroom! The coffee’s on us, and we’ve got a secret drawer of sample-sale goodies… but shh, don’t tell everyone.
